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Your Property Search
All of our properties are advertised on the major portals. To see what properties we have on the market currently, please see the link below to browse:
Maintenance Procedure
STEP 1
Refer to the Welcome Pack
Before reporting an issue, check your Welcome Pack for guidance. Many minor issues, such as resetting a fuse or topping up the pressure in your boiler, can often be resolved quickly and without the need to report the issue.
STEP 2
Report the Issue
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Online Reporting: Log the issue through our maintenance portal.
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Email or Phone: Alternatively, contact us via email or phone
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Emergency issues: Needs to be reported immediately via phone for urgent attention.
STEP 3
We will schedule the repair
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Once your issue has been reviewed, we will arrange for a contractor to go out to view and action the issue.
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The contractor will contact you to arrange access directly.
STEP 4
Follow-Up and Feedback
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After the repair is completed, we’ll follow up to ensure the issue has been fully resolved.
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If there are any lingering concerns, please contact us promptly so we can address them.
Emergency Maintenance
For urgent issues outside of office hours, please contact the following:
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Gas leaks: Contact the National Gas Emergency Service at 0800 111 999.
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Electrical faults: Contact the National Emergency Line on 105
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Water leaks or floods: Turn off the main water supply and call the emergency contact number 0800 783 4444.
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Our out of hours emergency number is 07796 152 092 (Please note that after 5:30pm, only emergencies will be responded to on this line. )
Always inform us as soon as possible about any emergency action taken.
FAQ
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How do I book a viewing for a property?Booking a viewing couldn't be easier, just contact us via phone, email, or our website to arrange a convenient time for a viewing. Our main office number is 0115 990 3550 or email us on hello@kurblettings.com
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What documents do I need to provide when applying for a property?Typically, you'll need proof of ID, proof of income (e.g., recent payslips or bank statements), address history for the last 3 years and references from your current employer and landlord. As part of the referencing, we run a soft credit check through our third party referencing platform, this will just inform us of any CCJ's, IVA's we need to be aware of.
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How do I apply for a property?We are thrilled that you want to apply to be a tenant in one of our properties, the process couldn't be easier. Just contact our office to request an application form or click the following link.
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Do I need to pay a reservation fee?Yes, BUT this is only paid once your application has been accepted. We will ask for one week's worth of rent to secure the property for you, this will take the property off the market and we will begin processing your tenancy. This reservation fee is deducted from your first month's rent prior to moving in.
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Do I need to pay a deposit?Yes, unless otherwise specified, a security deposit is always required and this is equivalent to 5 weeks’ rent. This will be held securely in a government-approved deposit protection scheme, namely the DPS.
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I want to make changes to my property, do I need to get permission?Yes, you will need permission to make any significant changes to your property. This includes painting, installing shelves, or making structural modifications. Always contact either your landlord or us to request written approval before making any alterations. Unauthorised changes may result in deductions from your deposit or further charges.
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Can I end my tenancy early?This depends on your tenancy agreement. Please check your early termination clause with your Tenancy Agreement or contact us to discuss your options.
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How do I pay my rent?Rent is typically paid via bank transfer or direct debit. Payment details will be provided in your tenancy agreement. If you are struggling to find these details, then please do call us and we can try to assist.
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What happens if I miss a rent payment?We understand that times are hard and things happen, so if you anticipate issues with payment, please contact us immediately to discuss it further and potential arrange a payment plan. Please be aware though that late payments may result in additional charges or legal action.
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Who is responsible for property repairs?Landlords are responsible for structural repairs and issues like heating or plumbing. BUT tenants are expected to report problems promptly and handle any minor upkeep like changing lightbulbs or re-pressurising the boiler. Please refer to your welcome back for more information.
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How do I report a maintenance issue?Report issues through our online portal, email, or by calling our office. Emergency issues like leaks or heating failure should be reported immediately, our out of office number and general emergency numbers are under the Maintenance Section on this page or within your welcome packs.
Register as an applicant
Have questions or need assistance? We're here to help! Whether you’re looking for more information about a property, want to register your details with us, or just want to book in for a viewing, our team is ready to assist you.
Fill out the contact form, give us a call, or drop us an email, and we’ll get back to you as soon as possible!